FAQ

Where can you deliver to?

We can deliver anywhere within Europe. For deliveries outside of Europe, please contact  us for a quote. The price will be dependent on weight, size and destination of the package.

 

How much does delivery cost?

We offer a free delivery to the UK, on a 3 - 4 day courier service. We also offer a next day delivery at a cost of £6.95. Please note all our frames are made to order and the next day delivery is from when your frame is manufactured and ready to ship. We do however prioritise next day delivery orders and usually have them ready to ship within 2 days . Please note delivery days are Monday to Friday only, and not weekends. All other destinations please contact  us for a quote.

 

How long will it take to deliver my order?

 We use a 3 - 4 day courier service as standard. Please note this is from when the order is sent out, not from when we receive the order. We aim to create and dispatch all orders within 3-5 working days, but please allow for up to 10 working days during very busy periods.

Next day delivery orders will be prioritised, so we aim to manufacture your framed letter art within 2 days and shipping is next day delivery.

 

What is the size of the frame and mount?

Please see our products page for detailed info and sizes of the frames and mounts we offer.

 

How many letters can my word or name be?

You can order fully framed words between 2 and 10 letters long on the website. If you would like a longer word then please contact us with your requirments or alternatively you can order any number of individual photos to get framed by yourself.

 

How accurate are the images that appear online?

We have endeavored to provide you with the most accurate on screen preview of your order. However, the actual colours may alter from those displayed on screen as all computers have different graphic capability. Please see our examples section for high quality, real world example photos.

 

How are the frames and mounts produced?

Our frames are made in our own workshop. Each frame is hand made and inspected to ensure superior quality. Our mounts are cut using the latest CNC mount cutting machines and are all made from conservation grade board with a white core. Please see our products page for more info.

 

How can I pay for my order?

We accept most major debit and credit cards via PayPal. Alternatively payment can be made by credit or debit card by phoning our store on 0161 6554793

Please note in the paypal checkout your payment will go to The China Shop Ltd. which is our parent company.

 

Can I have the letter art created and sent to another person?

Yes, when you are checking out this option is available.

 

Is my credit card and personal information secure on this website?

Yes. We only collect personal information in order to respond to your questions or to process your order. All online payment transactions are processed through paypal so we don't see your your personal financial information.

 

 

What size are the photographs?

All of the photos are 4" x 6".

 

Do you offer colour or sepia photos?

We offer both black & white pictures and sepia pictures. Please select either option when creating your word to see which colour you would prefer.

 

What is your return policy?

If there is nothing wrong with the product (damage), then you can return your product within 14 days. You will be charged a 10% restocking fee and forfeit postage and packaging charges. If the product is damaged upon arrival, we will replace it free of charge. We must be notified within 3 days of receipt of the item if it is damaged otherwise the item will not be replaced.

 

Can I buy just the Letter Art photographs?

Yes you can. Please see our products page where you can browse through our library of photographs.

 

I own a retail Store and am interested in selling your product. Is this possible?

At the moment we don't offer this service, but it may be something we do in the future.

 

How can I get an answer to my question that is not covered here?

If you have a question not covered here please contact   us and we will be happy to answer your specific questions. Alternatively you can phone our shop on 0161 6554793.